Designing Performance Measures
From Wikireedia
Lea and Parker
- Simple to understand
- Visual impact
- focus on improvement not varaiance
- visible to all
Globerson
- Should be derived from strategy
- provide feedback
- relate to goals that stretch
- based upon quantities that can be controlled
- clearly defined
- explicit purpose
- ratios nt numbers where possible
- should be collected along normally colected data
Fortuin adds
- Fast feedback
- provide info
- be procise
- objective
Title Adherence to customer schedule Purpose: Monitor factory completion perfoamcne Relates to: Meet qualuty stds Target 100% on time by,,, Formula % receivved by customer on time Frequency: weekly Who measures: Despatch manager Source of data: delivery reciepots Who ghets it: Prodcution mgr What do they do with it Investigates reasons for late deliveries