Emotion and Organizational Change
From Wikireedia
Emotional Intelligence - managers use their meta-abilities to understand both how they act and how others will interpret their actions and therefore engender more trust
EI is
- Sensitivity
- Resilience
- Influence and adaptability
- Decisiveness
- Energy and leadership
Argyris argues that nost never engage in IE and operate defensive routines
- Bypass embarrassment
- Act as if they were not bypassing it
- Refuse to discuss bypassing it
- Dont discuss the disccussibility of bypassing it
