IT Technologies for KM
Egbu/Botterill 2002 Case study includes ethnographic interviews KM means much more than IT it includes QC, Story telling, learned lessons registers etc KM in this paper means the process by which K is created acquired, communicated, shared applied, utilized and managed
- Whereas information is seen as organized facts, KM is seen as beliefs, perspectives, expectations,etc
Therefore K is not deterministic or absolute but probablistic of posible cuasal relationships. K adds value to data by adding selectivity and judgment
- k can exist in array of forms - symbolic, embodies, enbrained, encultured. This helps us to differentiate between catalog knowledge and conext dependent k requiring skill and competence
- Encultured k is intrinsically ties to its context, therefore it is situated. For the information to be transmitted it needs to be deconextualized and therefore lose its special character.
- EDvinsson 2000. Internet is merely the enabler. the true asset is the brainpower of the workforce
- Mccampbell 1999 In computer systems the weakest link has always been where machines and humans between the physical and the cognitive
IT systems have been used tom transfer tacit k. HP Connex, Real Time K Systems such as Case-Based Reasoning - gps of individuals input a series of cases which represent k of a particular domain. When a user enters a problem they can select from a series of closest match solutions
!!Case Study
- Face-to-facr meetings was ranked the highest - social interaction - for KM
- Grpware and knowledge maps scored least
!!Uisng IT in Context From interviews
- Formal IT use backed up with informal
- Over reliance on IT may subdie potential for interaction
- Rozzel and gardner 2000- email speeds up commuications but redues interaction
- must be complemented with the willingness to share and build new Intellectual capital
