IT Technologies for Knowledge Management

Revision as of 11:30, 27 December 2010

Egbu/Botterill 2002 Case study includes ethnographic interviews KM means much more than IT it includes QC, Story telling, learned lessons registers etc KM in this paper means the process by which K is created acquired, communicated, shared applied, utilized and managed

• Whereas information is seen as organized facts, KM is seen as beliefs, perspectives, expectations,etc

Therefore K is not deterministic or absolute but probablistic of posible cuasal relationships. K adds value to data by adding selectivity and judgment

• k can exist in array of forms - symbolic, embodies, enbrained, encultured. This helps us to differentiate between catalog knowledge and conext dependent k requiring skill and competence
• Encultured k is intrinsically ties to its context, therefore it is situated. For the information to be transmitted it needs to be deconextualized and therefore lose its special character.
• EDvinsson 2000. Internet is merely the enabler. the true asset is the brainpower of the workforce
• Mccampbell 1999 In computer systems the weakest link has always been where machines and humans between the physical and the cognitive

IT systems have been used tom transfer tacit k. HP Connex, Real Time K Systems such as Case-Based Reasoning - gps of individuals input a series of cases which represent k of a particular domain. When a user enters a problem they can select from a series of closest match solutions

• Semantic and Ontology

!!Case Study

• Face-to-facr meetings was ranked the highest - social interaction - for KM
• Grpware and knowledge maps scored least

!!Uisng IT in Context From interviews

• Formal IT use backed up with informal
• Over reliance on IT may subdie potential for interaction
• Rozzel and gardner 2000- email speeds up commuications but redues interaction
• must be complemented with the willingness to share and build new Intellectual capital.

IT Technologies for Knowledge Management

Author Kazi 2001

IT and KM important for exploiting emerging technologies Knowledge is fact overtaking assets and labor as key economic resource. Does not have use IT can use Quality Circles, Story telling KM should be understood to mean proceses by whicj knowledge s craeted acquired, communicated Information and organised facts and knowledge as beliefs, perspecytives concepts, judgments expectations It can be sumbolic, embodied, embrained encultured, context dependent, learned through socialization, Communities of Practice knowledge is situated. When it is communicated it is decontextualized and loses its special character Browning IT 1990 isnt just a business resourceit is the business environment Knowledge Managemnent conceptual framework Inner Circle - People, Content Process Technology Next Circle Culture, commuincationcommitmet, trust, Politics, Core Competence Outer Circle - PESTAL (knowledhe circle, schools of thought, Knowledge types IT should be seen less in its capacity to store info and more about its ability to aid collaborate, tacit knowledge exchange etc Examples

• Video Conferencing
• Email
• Cas based Reasoning technologies
• Conference calls
• Group ware
• Neural networks
• Data Mining
• Semantic engins
• Ontology

Case Study compares uses with effectiveness of the above