Process of Decision-Making

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Planned - Actions procedures and measurements

  • Codifies decisions
  • Simplifies complexity
  • Examines current AS-IS
  • Identifies Key PI's

Chaotic

  • D-Makers cant fully understand or control the process
  • Interactions are haphazard, not always rational, participants change
  • Does not attempt to codify/ oversimplify
  • Expects creativity
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