Logmein

LogMeIn Rescue in another remote control desktop sahring application used to support users. It is has been largelt replaced by Goverlan at WNA

Features of the application:

• Rapid Incident Resolution
  • Web-based for on-demand, anywhere-to-anywhere support of PCs, Macs and smartphones
  • Access a remote computer in 20 seconds or less, without pre-installing software
  • Perform ultra-fast Remote Control with patent-pending, point-to-point technology
  • Choose from one of three ways to connect customers to your Technicians: PIN code, email, or support links incorporated into your web site
  • Gain snapshot view of system information such as processes, services, and applications
  • Reboot and reconnect to end user systems even if these systems are unattended for seamless support sessions
  • Connect to systems even while in "safe mode"
  • Easily open windows Task Manager on any remote system
  • Chat with the remote user, and use predefined text for quick response to common requests, and export chat log and notes to Excel so that you can easily search and filter data
  • Enhance communications with White Board function
  • Copy & paste relevant system information quickly into a two-way clipboard for capturing remote PC specifics while troubleshooting
  • Input Notes for retrieval during future sessions, and view History and Notes captured from previous support sessions

• Fast Time-to-Connect
  • Fast-downloading and lightweight Customer Applet loads in about 20 seconds, and automatically unloads from the remote system at session termination
  • Technicians receive advance notice of incoming sessions through a "Connecting" status that notifies technicians when a customer initiates download of the Chat Applet
  • PC user does not require Administrator rights to run Customer Applet
  • Simplified Customer Applet is easy to use, so even novice PC users can easily accept remote support Firewall-friendly

• State-of-the-Art Security
  • End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
  • Multi-level, permission-based access
  • Auto-revocation of access rights when session is terminated
  • MD5 Hash for enhanced security and traceability with file transfers
  • Hosted at a leading, carrier-grade data center with restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring
  • Customers must permit a Technician to use each LogMeIn Rescue function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
  • Customers can choose to terminate the session at any time
  • All traces of the Customer Applet disappear from the remote PC when the session is finished

Annual subscription for one technician access, the account can have multiple technicians attached to it but only one technician can be using the system at one time. Additional user licenses can be added at additional cost.

I have looked at and evaluated several different programs and systems to handle remote desktop support and this system gives the most features and ease of use for the investment.

The currently cost (in 2008) for the annual subscription is at $1,379.70. Which would be $229.95 per the six sites